Mt Pleasant
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OUR FACILITY
How would you rate our salon on?
  Excellent    Good    Fair    Poor   
Cleanliness
Comfort
Products
Music
Towels/Robes
Visually Appealing
Overall Rating

YOUR ARRIVAL
Were you a:
"Walk In” Guest ”Scheduled” Appointment

Did you find our greeting to be friendly, professional, and courteous when you:
called on the telephone to schedule your appointment?
Yes No

Did you find our greeting to be friendly, professional, and courteous when you:
arrived at our salon?
Yes No

Which service did you request?

Did your scheduled service begin on time?
Yes No If no, were you comfortable during your wait?

How long was your wait?

SHAMPOO
Was your shampoo performed by your stylist, or another salon team member?

Was he/she courteous & informative?
Yes No

Did he/she discuss:
the hair care products that he/she was using on you?
Yes No

Did he/she discuss:
hair care products that would be advantageous to your hair at home?
Yes No

YOUR SALON TECHNICIAN
Did your salon technician greet you in a friendly manner and appear professional, stylish, and informative?
Yes No

Did your service technician “listen” to your requests and work with you to achieve desirable results?
Yes No

Did your technician suggest new or additional services?
Yes No

Did your technician suggest a supportive home care regime?
Yes No

When you left your technician’s area, were you pleased with both the time spent with your technician, and the results achieved?
Yes No

Did your technician give you a Send a Friend card before leaving?
Yes No

Would you return to this technician?
Yes No

Would you recommend this technician to your friends?
Yes No

Would you recommend Rudy & Kelly to your friends?
Yes No

Name or description of your technician:

YOUR DEPARTURE
When you paid for your service, did our salon coordinator recommend the purchase of our home care products?
Yes No

Did he/she give you a Send a Friend card?
Yes No

Did he/she offer to schedule your next appointment?
Yes No

Was he/she friendly, stylish, professional and courteous?
Yes Yes

Name or description of your salon coordinator:

Additional Comments or Suggestions: