Rudy and Kelly Greenbrier
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1.
How would you rate our salon on?:
  Excellent    Good    Neutral    Fair    Poor   
Cleanliness
Comfort
Products
Music
Towels/Robes
Visually Appealing
Overall Rating

2.
Were you a:

3.
Did you find our greeting to be friendly, professional, and courteous when you called on the telephone to schedule your appointment?
Yes No

4.
Did you find our greeting to be friendly, professional, and courteous when you arrived at our salon?
Yes No

5.
Which service did you request?

6.
Did your scheduled service begin on time?
Yes No

7.
If no, were you comfortable during your wait?
Yes No

8.
How long was your wait?

9.
Was your shampoo performed by your stylist, or another salon team member?

10.
Was he/she courteous & informative?
Yes No

11.
Did he/she discuss the hair care products that he/she was using on you?
Yes No

12.
Did he/she discuss hair care products that would be advantageous to your hair at home?
Yes No

13.
Did your salon technician greet you in a friendly manner and appear professional, stylish, and informative?
Yes No

14.
Did your service technician “listen” to your requests and work with you to achieve desirable results?
Yes No

15.
Did your technician suggest new or additional services?
Yes No

16.
Did your technician suggest a supportive home care regime?
Yes No

17.
When you left your technician’s area, were you pleased with both the time spent with your technician, and the results achieved?
Yes No

18.
Did your technician give you a Send a Friend card before leaving?
Yes No

19.
Would you return to this technician?
Yes No

20.
Would you recommend this technician to your friends?
Yes No

21.
Would you recommend Rudy & Kelly to your friends?
Yes No

22.
Name or description of your technician:

23.
When you paid for your service, did our salon coordinator recommend the purchase of our home care products?
Yes No

24.
Did he/she give you a Send a Friend card?
Yes No

25.
Did he/she offer to schedule your next appointment?
Yes No

26.
Was he/she friendly, stylish, professional and courteous?
Yes No

27.
Name or description of your salon coordinator:

28.
Additional Comments or Suggestions: